Warranty | SBD

Limited Lifetime Warranty

General

This warranty applies to all product lines. We warrant the shutter to be free of defects that render the shutter unusable or unfit for ordinary applications. We also warrant the shutter will be free of manufacturing defects for the life of the shutter. At our sole discretion, Shutters By Design will repair, replace, or refund the product if found to contain manufacturing or material defects with prior written consent. Statements contained in advertising or other printed materials do not constitute a warranty and shall not be binding on Shutters By Design. No person, employee, agent or otherwise, is authorized to vary or change the terms of this warranty either orally or in writing, except as expressly set forth in this warranty.

Terms of Warranty

§Any claim must be made within seven (7) days of receiving shipment.

§Instructions accompany every shutter order. Failure to comply with instructions will void the warranty.

§Shutters must be removed from the crate or packaging immediately upon arrival and stored in a safe place. Shutters left in packaging will result in damage. Shutters must not be stored in areas where they could be subject to high humidity, excessive heat, or other extreme conditions.

§Failure of paint or primer is transferred to warranty terms of the paint or primer manufacturer and is the only valid warranty after the initial first year. Paint or primer claims must then be submitted through their warranty department.

§Shutters By Design will not pay for any painting or re-installation of our shutters due to repairs or replacement.

§We will not be held liable for any damage or defects resulting from modification or repairs done by the customer.

Warranty Exclusions

Shutters By Design cannot and will not warrant against any issues related to:

improper installation of product and/or failure to follow installation guidelines;
use of product beyond normal use and service conditions, or in an application not recommended by national or local building codes;
movement, distortion, collapse or settling of terrain, supporting structure or substrate supporting the product;
any force of nature or fire (such as, but not limited to – flooding, hurricane, tornado/high winds, earthquake, lightning), environmental condition (such as, but not limited to – air pollution, mold, mildew), staining from foreign substances (such as, but not limited to – caustic chemicals, grease, oil, bug sprays, tanning oils, hydraulic fluid etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which will cause any colored surface to gradually fade, chalk, or accumulate dirt or stains);
variations or changes in color of product;
improper handling, storage, abuse, or neglect of product by purchaser, the transferee or third parties;
any damage or defects resulting from modification or repairs done by the customer; or
ordinary wear and tear.

Claims Procedure

Warranty claims must be submitted with photo documentation of all effected shutters, as well as packaging to customerservice@shuttersbydesign.com. Any claim, along with supporting documentation, must be made within seven (7) days of receiving shipment. We reserve the right to conduct warranty inspections at our facility. If the claim is found to be invalid and a replacement or repair is desired, it will be paid for by the customer.

RockBridge Composite Shutters

RockBridge Composite shutters weigh considerably more than wood shutters and are constructed with a solid back; therefore, RockBridge Composite shutters are intended to be hung stationary. Clear Lexan mounting brackets are provided with every RockBridge Composite order. Proper installation, per instructions with provided mounting hardware, is required or warranty is null and void.

Wood Shutters

Real wood panels are not warranted. Fading, rot, and panel shrinkage are normal and expected during the lifetime of our products and therefore are excluded from our warranty. Unfinished Board & Batten shutters are not warranted against excessive warping or rot since the inner joints cannot be covered with stain or primer once they are assembled, therefore it is the purchaser’s responsibility to maintain the shutters in such a way as to prevent warping or rot.

Vinyl Shutters

Vinyl products are free from manufacturing defects which result in warping, cracking, splitting, rotting, peeling, flaking, blistering and excessive fading under normal weather conditions for the lifetime of the residential owner or commercial owner. This warranty does not apply to any issues with non-defective products caused by conditions or handling beyond Shutters By Design’s control.

This warranty does not cover claims, damages to or failure of the products resulting from the following:

forces of nature or fire (such as, but not limited to – flooding, hurricane, tornado/high winds, earthquake, lightning);
accidental or intentional acts of the owner, the installer, or others;
installation not in accordance with Shutters By Design’s express instructions and installation procedures (which shall be solely determined by Westlake Royal);
defects in, failure of, or damage to the wall or material on which the product was installed caused by movement, distortion, cracking or settling of the wall or material or the foundation of the building;
distortion or warping due to proximity to heat sources, including without limitation, furnaces, reflected light, specifically including but not limited to reflections from nearby windows (particularly, but not only, when such windows incorporate Low-E glass) whether such windows are the property of the homeowner or another party, and heat buildup caused by inadequate roof ventilation; and any other cause not involving inherent manufacturing defects in the product;
discoloration or other damage caused by air pollution (including but not limited to metallic oxides or metallic particles), acid rain, mildew, exposure to harmful chemicals or the application of third-party products such as paint;
fading, peeling, cracking or any other deterioration of finishes applied by any third-party;
fading, chalking or accumulation of dirt or stains caused by normal weathering resulting from exposure to sunlight, extremes of weather and atmospheric conditions caused by the geographical location of the building and the cleanliness of the air;
gapping that develops due to normal expansion and contraction due to changes in weather temperature;
discoloration or staining due to shading or sap from trees, bushes, plants, ash from chimneys, and proximity of the products to copper, zinc, or other metals; or
the presence of insects, animals, algae, moss, and mildew.

The Forever Shutter – Aeratis PVC

All materials must be used in accordance with the Aeratis Installation Guide. All Shutters must be painted/coated, and all raw material areas covered with a recommended paint. This must be maintained over the lifespan of the product.

Operable shutters:

Shutters over 72” need hidden stays installed within 4 inches of the top of the shutter.
Shutters measuring 84” or greater must have a minimum of five (5) connection points to a wall. This includes top hinge, bottom hinge, two mid-hinges, and shutter support.
Shutters measuring under 84” must have a minimum of four (4) connection points to a wall. This includes top hinge, bottom hinge, mid-hinge, and shutter support.
Shutters not bolted to a wall must have the Aeratis shutter support or will void the warranty.

Non-operable shutters:

Forces of nature or fire (such as, but not limited to – flooding, hurricane, tornado/high winds, earthquake, lightning);
Never bolt shutter directly to a wall without a spacer.
Non-operable shutters require a minimum of six (6) penetrating fasteners per shutter. Fasteners must be placed within 3” of the top and bottom and within 3” of the center of the shutter.
Shutters require a ¾” minimum spacer between shutter and the wall.

Aluminum Shutters – AMD Supply

PRODUCT MAINTENANCE & USE │ Aluminum shutter products are constructed of the finest materials on the market as with any product, proper maintenance measures must be taken to ensure a long life. The following cleaning conditions must be met to qualify for the product warranty to be considered:

Documented cleaning – four times per calendar year.
The effect may be increased by rubbing with a soft, non-scratch cotton cloth.
The temperature of parts should not exceed 80°f during cleaning.
Use only isopropyl alcohol for removal of grease or oily substances.
Cleaning solutions must not be allowed to react for more than one hour.
After cleaning, all surfaces should be thoroughly rinsed with clean, cold water.

FINISH │ AMD Supply offers a five (5) year product warranty on their complete line of aluminum shutter products. This warranty does not apply to parts which have been subject to misuse, neglect, damage by fire, floods, acts of God, or from damage resulting from improper customer maintenance. Normal fading from exposure to natural conditions does not apply. This warranty covers:

§Materials and workmanship for a five (5) year period.

§One (1) year on the powder coat finish of louvered products, when treated with the epoxy primer coat.

In no event shall AMD Supply be held liable for any incurred damage outside the standard use of said product there is no warranty coverage for peeling or lifting of powder coat finish as a result of drilling, cutting, or bending, in the installation process, where aluminum is exposed and left untreated or from galvanic corrosion between dissimilar metals. All shutter products should be properly secured during severe weather conditions. At no time shall any warranty claim exceed the original purchase price of said product AMD Supply is not responsible for the expense of removal or reinstallation of any product.

Benjamin Moore & Co. Paint (V392 Command)

Paint will be free from peeling, blistering, cracking, or other deterioration caused by defects in materials. This limited warranty shall not extend to exterior pine shutters and any peeling, blistering, cracking, or other deterioration of the paint film caused by:

Failure or defects in the structure or previous coating
Vandalism
Acts of God
Abuse or negligence by the purchaser
Causes other than defects in material

While the most durable and fade resistant color pigments are used in the manufacture of these products, experience has proven, particularly in coastal areas, that fading and chalking do occur with all paint products. Within normal limits, this is not considered a paint failure or defect.

Warranty claims must be submitted to Benjamin Moore & Co., in writing, within thirty (30) days of discovery of the defect. Written claim notification should include a description of the alleged defect and any evidence, including an independent coating expert’s report, substantiating the warranty claim.